Improving the Customer Journey

By DeusExMacintosh

A police force that is losing hundreds of jobs in budget cuts has spent up to £500,000 on workshops for officers – to improve the “customer journey”.

Officers are being given external advice on how to improve the way they deal with the public and victims of crime while another study will examine “the culture of the force”.

West Midlands Police was last night criticised for “frittering” away much needed funds – the equivalent of wages for 20 officers – at a time when police numbers are being cut.

A first wave of cuts last year led to the loss of 173 officers and 217 civilian jobs as the organisation faces £126 million-worth of budget cuts. And in March senior officers announced more than 300 additional jobs would be axed including 85 police officer posts.

The force came under fire last year when it emerged it had spent £7 million on external consultants in just three years.

The Telegraph


  1. derrida derider
    Posted July 15, 2012 at 6:08 pm | Permalink

    Police officer is one of those jobs – like airline pilots or barristers – where there is no substitute for LOTS of training. And effective policing requires close community relations, the Telegraph’s cherrypicking of a single phrase notwithstanding.

    The days when the qualification for being a policeman were “6 foot 2 and of Irish extraction” (in the words of a particularly colourful Queensland Police Minister) are thankfully gone. Given the choice between a large police force containing a quota of uniformed crooks, sadists and morons and a smaller one that is selected carefully, watched carefully, and trained carefully to within an inch of its life I know which I’d prefer. Cutting training would be false economy.

  2. Posted July 15, 2012 at 8:16 pm | Permalink

    I shouldn’t laugh at this, but I am. 18 months in the courts will do that to you 🙂

  3. Davoh
    Posted July 15, 2012 at 8:28 pm | Permalink

    Whoo hoo!!! …. and I see on the ‘news’ that the “private” security for the Olympic games has ‘fallen short’ of the ‘contract’. Interesting.

    If all else fails … perhaps the military?

  4. Posted July 15, 2012 at 8:40 pm | Permalink

    Davoh: yes, the military (good spot there):

  5. Posted July 15, 2012 at 11:04 pm | Permalink

    Let’s hope the people they’re hiring are a bit more numerate than the company. Not that this bodes well as to the quality of hires. Though admittedly it is Sky

    The employee, whose identity Sky News is not revealing, said there is a “no fail” policy for security staff and all recruits passed the course regardless of how competent they were.

    Staff members – who had received two days of intensive training operating X-ray machines to detect lethal weapons and explosives – failed to spot decommissioned hand-grenades and firearms during a test.

    Security officers asked to pat down a volunteer with a deactivated 9mm pistol in his sock failed to find the weapon.

    Another guard picked up a fake improvised explosive device (IED) put through an X-ray scanner as a test and waved it around, despite being trained never to touch suspected bombs.

    A trainee, who failed to keep track of which personal items belonged to whom, enabled a volunteer to put a mock bomb through the X-ray machine then disappear into the crowd.

    All these members of staff were later passed as having successfully completed training. They were told to collect their security badge and uniform and were cleared to work in the Olympic park.

  6. Posted July 15, 2012 at 11:23 pm | Permalink

    Security theatre is funny until the box office sends the bill.

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