New solution to Tory Cuts

By DeusExMacintosh


David Cameron has called in the Samaritans. Not for the Tory MPs who moan so much that their condition appears terminal, but for the civil servants forced to deal with angry and frustrated members of the public.

Mandrake hears that the charity’s workers have been giving civil servants at departments such as health training in how to cope with unhappy callers. “It will help us to deal with angry ministers, too,” jokes one mandarin due to attend a course.

It is not the first time that Samaritans have been used by the Government. In 2004, ministers hired the charity, which provides emotional support to anyone in distress, struggling to cope, or at risk of suicide, to teach Inland Revenue staff how to deal with irate members of the public.

At a then cost to taxpayers of £600 for half a day’s training, 20 civil servants at a time were taught to empathise with callers and make them feel valued.

Sunday Telegraph

One Comment

  1. kvd
    Posted April 6, 2013 at 7:33 am | Permalink

    Sticking this comment here so to not disturb other discussion.

    I have just read the two articles to be found here and here and, while they might seem unconnected, they hark back to a couple of earlier very interesting SL posts.

    Of course, they don’t affect me; I give my thoughts away for free – and some would rightly suggest I’m overcharging at that 🙂

    Hi DEM!

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