Tag Archives: customer service

Goldman Sachs – The “Muppet” Show

A manager at US banking giant Goldman Sachs in London has quit, saying he could no longer work there “in good conscience”. Greg Smith, who headed Goldman’s equity derivatives business in Europe, said it was common to hear talk of ripping off their “muppet” clients. “The environment now is as toxic and destructive as I […]

How to sell a car

Used car salespeople generally have a very low rating in the public’s estimation. Some of you may remember the poster of Richard Nixon with the words “Would you buy a used car from this man”, a tagline credited to New York political journalist Noel Parmental.  (I found a copy here.) I once discussed the purchase […]